The client was an entrepreneur and IT executive. She had hired a ghostwriter to write her memoir, but the work she got back was not at all what she had envisioned. The pages were dull and they didn’t sound like her voice at all. We used that manuscript as a basis for 40+ hours of in-person interviews. Then, chapter-by-chapter, we revised together, passing documents back and forth by email. Sometimes, we sat together for hours at the computer to find the exact words to convey her thoughts and relay her emotions. We worked collaboratively for three years (yes, really!) to craft a manuscript that got her a major New York agent and we placed a fully-illustrated essay in The Boston Globe Magazine